Last Updated: September 2026
At Maddhi Agro Foods, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, place an order, or contact us.
1. Information We Collect
When you use our website or place an order, we may collect information necessary to provide our services, including:
- Your name
- Phone number
- Email address
- Billing and shipping address
- Account information, if you create an account
- Order and transaction details
- Products viewed, added to your cart or purchased
- Information you provide when contacting customer support
- Technical information such as IP address, browser/device information and cookie data
This expands the four customer details specifically identified in your old policy—name, phone number, address and email—to cover the functionality of the new ecommerce website.
2. How We Use Your Information
We use your information as reasonably necessary to:
- Process and fulfil orders
- Arrange shipping and delivery
- Communicate order confirmations and updates
- Provide customer support
- Manage customer accounts
- Process eligible cancellations, replacements and refunds
- Maintain transaction and business records
- Improve our website and customer experience
- Maintain website security and prevent misuse
- Comply with applicable legal and regulatory requirements
As stated in our previous policy, customer information is used for purposes such as order fulfilment, communication and customer support.
3. Payments
Payments made through our website may be processed by trusted third-party payment gateways or payment service providers.
Payment providers may collect and process the information necessary to complete your transaction according to their own privacy and security practices.
We do not intend to directly store complete card details, UPI PINs or online-banking credentials on our website.
This maintains the principle in our previous policy that payments are processed through trusted payment gateways.
4. Cookies and Website Technologies
Our website may use cookies and similar technologies to provide essential website and ecommerce functionality.
These may be used to:
- Remember products in your shopping cart
- Maintain login sessions
- Remember website preferences
- Support checkout functionality
- Improve website security
- Understand website usage and performance
Where applicable, you may be provided with options to manage non-essential cookies through our cookie consent settings.
5. How We Share Your Information
We do not sell your personal information.
We may share information with service providers where reasonably necessary to operate our online store and fulfil your order, such as:
- Payment processors
- Shipping and courier partners
- Website hosting and technology providers
- Communication service providers
- Security and analytics providers
- Government or regulatory authorities where required by law
For example, your name, phone number and delivery address may need to be shared with a shipping or courier partner to deliver your order.
Our commitment not to sell customer data continues the policy stated on our previous website.
6. Data Protection
We take reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including processing orders, providing customer support, maintaining business and transaction records, resolving disputes and meeting applicable legal, accounting and tax requirements.
8. Customer Accounts
If you create an account on our website, information associated with your account may be stored so that you can log in, manage your account and access available order information and related services.
You are responsible for maintaining the confidentiality of your account credentials.
9. Your Rights and Choices
Subject to applicable law, you may contact us to request access to or correction, updating or deletion of eligible personal information held by us.
Certain records may need to be retained where required for legal, accounting, tax, security, fraud-prevention or legitimate business purposes.
10. Third-Party Websites and Services
Our website may contain links to or use services provided by third parties. Their handling of information is governed by their own privacy policies and practices.
We encourage you to review the privacy policies of relevant third-party services.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable requirements.
The latest version will be published on this page with an updated revision date.
12. Contact Us
If you have any questions about this Privacy Policy or how your personal information is collected, used, or protected, please contact us:
Maddhi Agro Foods
Email: Info@maddhiagrofoodindia.com
Phone: 9059052688
Address: # 2-2-1130/B/1, New Nallakunta, Shivam Road, Beside Vegetable Market, Hyderabad – 500044, Telangana, India
Website: www.maddhiagrofoodindia.com